"WIPRO INFOTECH" : Technical Helpdesk

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Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific, offering integrated IT solutions. We plan, deploy, sustain and maintain IT lifecycles for global clients through total outsourcing, consulting, services, business solutions, and professional services.

Wipro Infotech is a part is USD 3.5 billion Wipro Limited (NYSE:WIT) with market capitalization of USD 24 billion. The various accreditations that we have achieved for every service we offer reflect our commitment towards quality assurance.

Call Coordinator/Help Desk Coordinator

Currently we have some position open for Helpdesk Coordinator.

The details are mentioned below:

Designation Technical Helpdesk
Location Mumbai / Andheri East
Experience 1 - 2 years (Freshers with Excellent communication skills are also welcome)

Skills:
- Regular - Graduate in any stream / Polytechnic Diploma.
- Should have around 6months - 2 Years of IT Exposure.
- Age – 20 to 26 yrs.
- Should have around 1 - 2 Years of Exposure in Helpdesk Coordination/Call Centre environment.
- Telephone etiquettes & communication skills with the ability to deal with users at all levels in an organization.
- Should have a good working knowledge of MS Office (Especially MS Excel and Power Point).
- Should also be flexible for long working hours (Night Shift).

Responsibilities:
- Will act as the single point of contact to the customer/users for all ATM monitoring related requirements.
- For first level administration /support for End Customers ATMs.
- Log all the calls, assign it to relevant personnel, track it till closure, and update the end-customer.
- Escalate as per the escalation chart, follow up with vendor.
- Keeping track & updating data as per the process defined.
- Report generation as per the process defined.

Technical Competencies: “Call logging” / “Call coordination” / “Call closing” /

If interested please send me your updated profile with the following information:

Current CTC:
Expected CTC:
Notice Period:
DOB –
Edu/Passing year/% marks -
Willing to relocate:

Thanks and Regards,
Dazy Kumari
Wipro InfoTech

You Can Apply Here : Call Coordinator/Help Desk Coordinator