Customer Service / Order Administrator for ANIXTER, Chennai

[Pratap]

Responsibilities:

* Based in Chennai, reporting to the Assistant Operations Manager,
* Order processing and administration & follow-up,
* Receiving & Invoicing in the ERP,
* Liaise with Freight forwarders, Sales, Buyers & Warehouse,
* Ensure timely receipt of goods,
* Shipment tracking for all imports,
* Daily status reports to Sales,
* To handle returns and warranty issues,
* Key Accounts/ Customers order fulfillment,
* Communication with Key Accounts/ Customers to ensure customers’ requirements/ expectations are fully understood and met,
* Communication and co-ordination with cross-functional teams within the organization and globally to ensure customer requirement are fulfilled,
* Post sales support; close follow up on customers’ complaints; provide preventive action and root cause analysis,
* Ensure the accuracy of system transactions, eg. order entries / order maintenance / BOM upload/ work order processing/ billings/ goods returns etc.,
* To fulfill Key Accounts/ Customers' routine reports requirement,
* Review routine work with management and timely escalation of problems to optimize the process for service improvement.

Requirements:

* Graduate in commerce preferred with good communication skills,
* Minimum 1-2 years working experience,
* Customers service focus,
* Knowledge of MS Office and any ERP package,
* Meticulous, independent and resourceful,
* Keen to learn and a team player,
* Knowledge in supply chain management would be an added advantage.

We offer competitive remuneration to the right candidates. Please submit your resume in English with full particulars, stating your current and expected salary to:

Email: hr.asia@anixter.com