Field Based Quality-leader

[Pratap]

Job Description

Project Manager for identified RA field Quality issues (product and software) within the assigned district. Prioritize issues, develop corrective actions plans and drive to resolution.
Provide continual education to Field Sales in proper application of Quality related procedures.

Primary Quality contact for Business Units on their quality issues and performance of their Quality support processes.

1. Maintains a real time listing of identified Quality issues within the District for focus and territory accounts as well as global and vertical accounts.
2. Prioritizes known quality issues within the district working with Field Business Leads, Branch Managers and Operations Managers.
3. Develops and manages the implementation of corrective action plans to resolve deficiencies of products in the field to satisfy the customer.
4. Coordinates quality issues that span multiple business units and multiple districts.
5. Instructs Field Sales in Quality related procedures and tools. Interfaces with Distributors through Channel Sales Engineers when instruction and communications are required for Distributors.
6. Assists field sales in the resolution of commercial issues resulting from product anomalies. Coordinate approval for commercial response with authorized group (CST, Business Unit, etc.).
7. Escalates problems with products or customer service processes to the Quality organization and respective business units. Helps to drive toward solution by making sure sufficient information has been provided to RA, the right people are involved within the Quality organization and business units, and appropriate urgency exists.

Desired Profile

Project management skills required. Basic product knowledge of RA products is preferred. Experience with handling RA customer issues is preferred. Experience with RA quality systems is preferred.
Experience 8 - 13 Years

Link: Rockwell Automation